Seasonal Gifting Account Manager

3 weeks ago


London, Greater London, United Kingdom Fortnum & Mason Full time

Delivering the Spirit of Christmas

Fortnum & Mason's Concierge team is seeking a dynamic and confident Seasonal Gifting Account Manager to provide exceptional service to our business and VIP clientele. As a key member of our team, you will be responsible for managing client relationships, processing orders, and ensuring seamless delivery experiences.

Key Responsibilities:

  • Manage client relationships and provide personalized gift guidance
  • Process orders and handle complex client queries
  • Utilize multitasking skills to ensure timely and efficient order fulfillment
  • Collaborate with the team to resolve delivery issues and provide excellent aftercare

Requirements:

  • Sales and customer service experience
  • Excellent Microsoft Office and technology skills
  • Excellent communication and time management skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary
  • Up to 28 days' holidays pro-rated for the time you are with us
  • Fantastic discounted meals in our staff restaurant
  • A fun and dynamic working environment


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