Customer Experience Manager

3 days ago


Redditch, Worcestershire, United Kingdom Harnham Full time
Job Overview

We are seeking a skilled Customer Experience Manager to lead one of our key CRM functions. This role involves overseeing the end-to-end campaign lifecycle, specifically focused on new or lapsed customers, offering the opportunity to be creative and drive greater personalisation.

This is an exciting chance to join Harnham as a Data-Driven Marketing Specialist and contribute to the development of our marketing strategies. If you have good experience in the CRM space and a strong understanding of customer experience principles, we encourage you to apply.

Key Responsibilities
  • Lead a team working on marketing automation campaigns
  • Analyse customer data to inform marketing strategies
  • Develop and implement targeted marketing campaigns to increase customer engagement
Requirements
  • Bachelor's degree in Marketing, Business, or a related field
  • Proven experience in CRM software and marketing automation tools
  • Strong analytical skills and ability to interpret data insights
Benefits
  • Competitive salary range: £40,000-£45,000 per annum


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