Senior Customer Experience Manager

1 day ago


Redditch, Worcestershire, United Kingdom Harnham Full time
Job Title:

Senior Customer Experience Manager

Location:

Redditch (Hybrid - 3x Days a Week in Office)

Estimated Salary:

£32,500 per annum

About the Role:

This exciting opportunity involves working on the end-to-end campaign lifecycle, specifically focused on new or lapsed customers, offering the chance to be creative and drive greater personalisation.

This Senior Customer Experience Manager role is ideal for someone with a passion for delivering exceptional customer experiences and driving business growth through targeted marketing campaigns.

Responsibilities:
  • Develop and implement high-quality marketing campaigns that meet business objectives.
  • Manage the campaign lifecycle, including planning, execution, and analysis.
  • Maintain strong relationships with stakeholders across the business, ensuring seamless collaboration and effective communication.
Requirements:
  • Proven experience in CRM, ideally with Email Service Provider (ESP) expertise.
  • Strong analytical skills, with the ability to interpret complex data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work in a fast-paced environment, prioritising tasks and meeting deadlines.
What We Offer:

We offer a competitive estimated salary of £32,500 per annum, as well as opportunities for career growth and professional development.



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