Frontline Customer Experience Representative
4 days ago
We are seeking a highly motivated and customer-focused Customer Service Advisor to join our team in Redditch, United Kingdom.
The ideal candidate will possess excellent communication skills, a proactive approach, and a strong commitment to delivering exceptional customer service.
Key Accountabilities:
- Initial Point of Contact: Respond to customer inquiries via phone, email, or chat platforms, providing accurate and timely information.
- Issue Resolution: Address customer complaints, escalating when necessary, to ensure optimal outcomes.
- Order Management: Process customer orders, manage payments, and maintain accurate records.
- Team Collaboration: Work closely with internal teams to ensure seamless communication and customer satisfaction.
- Administrative Tasks: Perform administrative duties as required to support business operations.
Requirements and Qualifications
- Previous experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Proficiency in Microsoft Office and CRM systems, with adaptability to new technologies.
- Able to work independently and as part of a team, demonstrating flexibility and adaptability.
- Familiarity with flexible working hours, including weekends, to meet business demands.
Benefits and Remuneration
- A competitive salary with performance-based incentives to recognize outstanding contributions.
- An comprehensive pension scheme and healthcare benefits package to support overall well-being.
- Ongoing training and development opportunities to enhance skills and knowledge.
- A supportive work environment with clear career progression pathways.
- Flexible working options to balance work-life harmony.
The estimated annual salary for this position is £25,000 - £35,000, depending on experience.
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