Customer Service Representative

6 days ago


Redditch, Worcestershire, United Kingdom E3 Recruitment Full time

We are seeking a Customer Service Administrator to join E3 Recruitment, serving clients globally. This role offers an opportunity to be part of a dynamic team providing exceptional customer experiences.

Key Responsibilities:
  • Represent company principles and values through every client interaction, ensuring it is friendly, professional, and efficient.
  • Take a proactive approach to inform clients from initial contact through completion.
  • Answer client queries, resolve complaints, and follow protocols for processing transactions according to company policy.
  • Process client orders, applying correct costs and creating document packs.
  • Discuss stock inquiries, potential transport options, and accurately explain overall costs.

The ideal candidate will have experience working in a fast-paced Customer Service Administrator role with great communication skills, confidence over the phone and computer system.

The successful applicant will demonstrate a good understanding of exports, documentation, transport options, and order book management.

SAP software experience is also essential, along with attention to detail and the ability to follow procedures according to company policy when processing client orders.

Estimated Salary: £30,000 per annum

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