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Customer Service Representative
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Salisbury, Wiltshire, United Kingdom Arval BNP Paribas Group Full timeAbout the RoleWe're Arval BNP Paribas Group, a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse...
Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Executive to join our team at Greenbean. As a key member of our front-line team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.
Key Responsibilities- Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
- Utilize available systems and information to resolve customer issues and provide solutions.
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
- Develop and maintain a deep understanding of our products and services to provide accurate and informative responses to customers.
- Continuously improve customer satisfaction by identifying areas for process improvement and implementing changes.
- Excellent communication and interpersonal skills, with the ability to articulate complex information in a clear and concise manner.
- Strong problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in using technology, including CRM systems and other software applications.
- High school diploma or equivalent required; degree in a related field preferred.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Generous paid time off, including vacation and sick leave.
- Opportunities for professional growth and development, including training and education assistance.
- A dynamic and supportive work environment, with a team-oriented culture.
