Director of Customer Experience
2 weeks ago
Adecco UK LTD is seeking a highly skilled and experienced professional to fill the role of Director of Customer Experience. This position will be responsible for leading the efficient and effective running of the contact centre and linked communication channels, ensuring KPIs are achieved and excellent levels of customer service are delivered.
The ideal candidate will have extensive contact centre management experience, ideally in a multi-channel environment, and a proven track record of managing a responsive repairs service. They will also have experience of managing a large team and multi-disciplinary networks, as well as financial and budget awareness.
The successful candidate will be responsible for embedding a culture of continuous improvement, ensuring that any cases of customer dissatisfaction are dealt with at the earliest opportunity and complaint escalations are kept to a minimum. They will also work closely with other teams within the Customer Relations Team to ensure high levels of service are consistently delivered to customers.
The role offers a competitive salary of £62,843 per annum, including a car allowance, and a range of benefits including 35 hour working weeks, 28 days paid holiday per year, and a choice of pension schemes.
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Head of Customer Experience
1 month ago
Peterborough, Peterborough, United Kingdom Net-Worx (2001) Limited Full timeHead of Customer ExperienceNet-Worx (2001) Limited is seeking a highly skilled and experienced professional to lead our Customer Experience team. As the Head of Customer Experience, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all touchpoints.Key ResponsibilitiesCollaborate with the...
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Head of Customer Experience
1 month ago
Peterborough, Peterborough, United Kingdom Net-Worx (2001) Limited Full timeHead of Customer ExperienceNet-Worx (2001) Limited is seeking a highly skilled and experienced professional to lead our Customer Experience team. As the Head of Customer Experience, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all touchpoints.Key ResponsibilitiesCollaborate with the...
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Customer Service Director
2 weeks ago
Peterborough, Peterborough, United Kingdom Hireful Full timeCustomer Service DirectorWe are seeking an experienced senior leader to join our team as a Customer Service Director. This role is based in Peterborough with hybrid working available, plus flexible start/finish times.The ideal candidate will have experience working in a housing / property / facilities management environment dealing with incoming calls for...
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Customer Support Director
1 month ago
Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full timeJob Title: Customer Support DirectorWe are seeking a highly skilled and experienced Customer Support Director to join our team at ENGINEERINGUK. As a key member of our organization, you will be responsible for leading our Business Enhanced Customer Support function and ensuring that our top-tier Direct customer base receives industry-leading support.The...
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Customer Support Director
1 month ago
Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full timeJob Title: Customer Support DirectorWe are seeking a highly skilled and experienced Customer Support Director to join our team at ENGINEERINGUK. As a key member of our organization, you will be responsible for leading our Business Enhanced Customer Support function and ensuring that our top-tier Direct customer base receives industry-leading support.The...
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Customer Support Director
1 month ago
Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full timeJob Title: Customer Support DirectorWe are seeking a highly skilled and experienced Customer Support Director to join our team at ENGINEERINGUK. As a key member of our organization, you will be responsible for leading our Business Enhanced Customer Support function and ensuring that our top-tier Direct customer base receives industry-leading support.The...
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Customer Support Director
1 month ago
Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full timeJob Title: Customer Support DirectorWe are seeking a highly skilled and experienced Customer Support Director to join our team at ENGINEERINGUK. As a key member of our organization, you will be responsible for leading our Business Enhanced Customer Support function and ensuring that our top-tier Direct customer base receives industry-leading support.The...
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Customer Support Director
1 month ago
Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full timeJob Title: Customer Support DirectorWe are seeking a highly skilled and experienced Customer Support Director to join our team at ENGINEERINGUK. As a key member of our organization, you will be responsible for leading our Business Enhanced Customer Support function and ensuring that our top-tier Direct customer base receives industry-leading support.The...
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Customer Support Director
1 month ago
Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full timeJob Title: Customer Support DirectorWe are seeking a highly skilled and experienced Customer Support Director to join our team at ENGINEERINGUK. As a key member of our organization, you will be responsible for leading our Business Enhanced Customer Support function and ensuring that our top-tier Direct customer base receives industry-leading support.The...
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Customer Service Director
1 week ago
Peterborough, Peterborough, United Kingdom Castlefield Recruitment Full timeCastlefield Recruitment is seeking a Customer Service Director to lead the Repairs and Maintenance service for a national housing association. This is a permanent role, paying £62,843 per annum, and is based from their office in Peterborough.The Role:Ensure that repairs are accurately recorded on the system and appropriate SOR codes are assigned to jobs to...
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Head of Customer Experience
3 weeks ago
Peterborough, Peterborough, United Kingdom Hireful Full timeCustomer Service Leadership OpportunityWe are seeking an experienced senior leader to join our team as a Head of Customer Services. This strategic role will involve leading the customer relations function and driving the delivery of best-in-class customer service.Key Responsibilities:Lead the customer service team to deliver exceptional customer...
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Head of Customer Experience
3 weeks ago
Peterborough, Peterborough, United Kingdom Hireful Full timeCustomer Service Leadership OpportunityWe are seeking an experienced senior leader to join our team as a Head of Customer Services. This strategic role will involve leading the customer relations function and driving the delivery of best-in-class customer service.Key Responsibilities:Lead the customer service team to deliver exceptional customer...
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Customer Experience Ambassador
7 days ago
Peterborough, Peterborough, United Kingdom AREA 2 – North Full timeCustomer Experience Ambassador£7.49 - £11.44 an hourWe are committed to delivering exceptional customer experiences at The Boundary in Market Deeping. As a Customer Experience Ambassador, you will play a vital role in making every customer's visit unforgettable. Your primary responsibility will be to provide top-notch service, ensuring that every customer...
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Customer Experience Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Peterborough, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
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Customer Experience Specialist
4 weeks ago
Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Peterborough, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
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Customer Experience Advisor
1 month ago
Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a...
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Customer Experience Advisor
1 month ago
Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a...
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Customer Experience Manager
4 days ago
Peterborough, Peterborough, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking an experienced leader to join our team as a Customer Experience Manager in our Peterborough office. As a key member of our Service Delivery Team, you will be responsible for leading a diverse and engaged team to deliver exceptional customer experiences.Key ResponsibilitiesLead a team of customer-focused professionals to deliver...
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Customer Experience Specialist
1 month ago
Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...
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Customer Experience Specialist
1 month ago
Peterborough, Peterborough, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Peterborough, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...