Customer Experience Manager
4 weeks ago
About the Role
We are seeking an experienced leader to join our team as a Customer Experience Manager in our Peterborough office. As a key member of our Service Delivery Team, you will be responsible for leading a diverse and engaged team to deliver exceptional customer experiences.
Key Responsibilities
- Lead a team of customer-focused professionals to deliver customer orders and requests on time.
- Identify opportunities for process improvements and implement changes to enhance customer satisfaction.
- Develop and implement performance reports and coaching to drive team performance and growth.
- Collaborate with suppliers to ensure service reviews are completed regularly and service improvement plans are created and managed.
Requirements
- Experience of leading teams in a customer-focused operational environment, preferably in the telecommunications industry.
- Strong understanding of team performance management and data analysis.
- Proven track record of improving customer satisfaction and Net Promoter Score (NPS).
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking to make a difference in customer experience, please apply for this exciting opportunity.
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