Insurance Operations Director

6 days ago


Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

We are seeking an experienced Insurance Operations Director to join our team at Activate Group Limited.

This role offers a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including 33 days holiday, personal health cash plan, and life assurance.

About the Role

As an Insurance Operations Director, you will be responsible for leading a team to build and retain customers, while providing optimal customer experience. You will ensure that the team delivers against performance metrics, with a clear focus on productivity and efficiencies.

You will be accountable for delivering service level commitments, achieved through managing teams in area of responsibility. You will also implement and drive change to improve where applicable.

Key Responsibilities

  • Manage teams to ensure internal leakage and productivity targets are achieved
  • Collaborate with group functions to ensure delivery of customer contractual commitments and adapt operation in line with customer growth, change and feedback
  • Through use of audit, customer challenge and feedback, continuously identify areas for improvement to enhance solutions and customer experience
  • Maintain a focus on proactive customer communication, ensuring adequate touch points and management of expectations where applicable

Requirements

To succeed as an Insurance Operations Director, you will need:

  • Functional leadership experience in a fast-paced operation
  • Ability to report and analyse MI
  • Experience of implementing new customer processes
  • Excellent stakeholder management skills
  • Excellent verbal and written communication skills

What We Offer

In return for your expertise, we offer a supportive and dynamic work environment, opportunities for career development, and a range of benefits designed to support your wellbeing.



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