Insurance Operations Manager
1 month ago
**Job Summary:**
We are seeking a highly skilled Insurance Operations Manager to join our team at Activate Group Limited. The successful candidate will lead a team to build and retain customers, providing an optimal customer experience while ensuring delivery against performance metrics.
The role involves analyzing performance data to predict and manage performance, collaborating with group functions to deliver customer contractual commitments, and identifying areas for improvement through audit, customer challenge, and feedback.
**Key Responsibilities:**
- Analyze performance data to predict and identify exceptions in customer operations.
- Collaborate with group functions to ensure delivery of customer contractual commitments.
- Identify areas for improvement through audit, customer challenge, and feedback.
- Develop targeted improvement plans to enhance solutions and customer experience.
- Ensure all team members meet required standards and have relevant knowledge of regulatory and customer requirements.
**Benefits:**
- Competitive salary: £60,000 - £80,000 per annum (dependent on experience).
- 33 days holiday (including bank holidays).
- Personal health cash plan.
- Enhanced maternity/paternity/adoption/shared parental pay.
- Life assurance: three times basic salary.
- Free breakfasts and fruit.
**About Us:**
Activate Group Limited is a leading provider of accident repair services, working with some of the UK's largest fleets and insurance companies. We employ over 700 team members nationwide and are committed to delivering excellent customer experiences.
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