Patient Administration Officer/Medical Secretary

16 hours ago

Newark on Trent, Nottinghamshire, United Kingdom GenesisCare Full time

About the Role:

We are seeking a highly skilled and experienced Patient Administration Officer/Medical Secretary to join our team at GenesisCare UK. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our cancer care centre.

Key Responsibilities:

  • Manage all necessary administrative tasks, including scheduling appointments, handling correspondence, and maintaining accurate records.
  • Provide comprehensive secretarial assistance to consultants, including typing clinic letters, preparing reports, and coordinating with patients and carers.
  • Liaise with patients, carers, and healthcare professionals to ensure seamless communication and coordination of care.
  • Process radiotherapy referrals, manage diaries and schedules, and coordinate outside medical records and imaging.
  • Act as a central point of contact for all new referrals, clinic appointments, and international patients.
  • Liaise with insurance companies to verify coverage and coordinate with consultants, secretaries, and nursing staff.
  • Coordinate and provide administrative support to the relevant teams to ensure all necessary paperwork and clinical information is available.
  • Update on all enquiries regarding patients' care and/or treatment in a timely manner.
  • Plan and organise centre multi-disciplinary team meetings/huddles.
  • Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.

Requirements:

  • Excellent verbal and written communication skills.
  • Previous experience managing a busy reception area and experience in a customer-focused environment.
  • Strong relationship-building skills and experience working in a diverse range of administrative roles.
  • Evidence of an empathetic and holistic approach to patient care and experience resolving complaints satisfactorily.
  • Significant experience of working as a secretary and/or in a clerical environment, with experience of managing diaries and schedules.
  • Experience of referral triaging and booking processes, with excellent communication and organisational skills.
  • Professional telephone manner and ability to work to tight and conflicting deadlines.
  • Experience of using Mosaic IT package an advantage, with proficiency in all MS office packages, including Word, Excel, and Outlook.
  • Previously worked within the healthcare sector preferred, with RSA audio typing and typing or equivalent keyboard skills.
  • Medical terminology and ability to demonstrate experience of working with Microsoft office and databases.

Why Choose GenesisCare:

At GenesisCare UK, we offer a range of benefits to our employees, including:

  • 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
  • Complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
  • Access to our world-class radiotherapy - free to you and your immediate family, if required.
  • Secure your future with a competitive Company Contributory Pension Scheme.
  • Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
  • Treat yourself with exclusive retail discounts.

About GenesisCare:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals, and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments, including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

We're passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care.

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