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Patient Services Coordinator
2 months ago
Job Overview
Kings Medical Practice is pleased to announce an opening for a Full-Time Patient Services Coordinator. This role involves 37 hours per week, with a Monday to Friday schedule, working alongside our dedicated reception team.
This position offers a wonderful chance to become part of our innovative training practice.
Our facility is centrally located, providing excellent transport options for ease of access.
We are committed to not only our staff and patients but also to the broader community.
Our focus is on the continuous development and training of our team members while promoting a healthy work-life balance.
Key Responsibilities
- The successful candidate will be tasked with the precise and prompt handling of patient inquiries.
- Collaborate effectively with the team to deliver a seamless clinical coding service and provide essential administrative support to the clinical staff.
- Review medical records, discharge summaries, and other relevant data to extract vital clinical information pertinent to patient care.
- Manage call handling, process referrals, respond to inquiries, schedule appointments, and perform general office tasks.
- Ensure accurate data entry into Clinical Systems.
About Our Practice
Our team consists of four partners, including three General Practitioners and one Advanced Nurse Practitioner. Additionally, we have five salaried GPs and a remarkable Nursing team comprising ANPs, PAs, Nurses, and HCAs. Our large Administration Team is supported by an effective management structure.
We emphasize teamwork and are dedicated to nurturing our staff to help them achieve their full potential.
With a welcoming and friendly work environment, we aim for 100% employee satisfaction.
Job Duties
- Schedule appointments, provide test results, arrange ambulance services, manage home visit requests, and handle general inquiries.
- Oversee all referrals from the clinical team, ensuring a timely processing of these requests.
- Evaluate systems to enhance the efficiency of administrative procedures related to your responsibilities.
- Ensure precise data entry into clinical systems.
- Access and review patient case notes, which may contain sensitive content.
- Code complex specialties, including episodes of care for deceased patients.
- Identify inadequate documentation and communicate with relevant healthcare professionals to address this.
Provide reception support on a rota basis, including registering new patients, greeting visitors, and responding to clinician requests during surgery hours.
Collect payments from patients for non-NHS services.
Summarize patient notes and scan letters, ensuring appropriate actions are taken, including coding, filing, and medication requests.
Assist with Quality and Outcomes Framework (QOF) work and any other initiatives implemented by the practice.
Candidate Profile
Qualifications
Essential
- Minimum of four GCSEs at grade C or above or equivalent experience.
Desirable
- European Computer Driving Licence (ECDL) RSA Level 2/3.
Personal Attributes
Essential
- Strong team player with a flexible approach to working hours and adaptability to change.
Knowledge and Skills
Essential
- Understanding of confidentiality protocols. Proficient in basic Microsoft applications such as Word and Excel. Strong numeracy and literacy skills. Ability to extract information from source records and convert it into various electronic formats. High degree of accuracy and attention to detail. Excellent interpersonal communication skills, both written and verbal. Capability to work independently and prioritize workload effectively.
Experience
Essential
- Experience in general office duties and customer care. Proven ability to make decisions independently and collaborate with colleagues.
Desirable
- Familiarity with coding practices, primary care experience, and previous work in a healthcare environment.
