Operations and Relationship Manager

1 month ago

London, Greater London, United Kingdom Community Health Partnerships Full time

Job Summary

The Operations & Relationship Manager role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation.

Main Duties of the Job

To apply, please use the link below:

Full details of the job description can also be found at the above link. Applications made directly via the NHS website will not be considered.

About Us

Community Health Partnerships (CHP) is wholly owned by the Secretary of State for Health and Social Care and a key member of the NHS Family. Set up in 2001, we work to improve community-based health and wellbeing services by providing and managing high quality NHS estate. Through our LIFT (Local Improvement Finance Trust) programme, 350 local health care buildings were designed, built and funded and are currently operated, with CHP acting as Head Tenant in most. We have a head office in Manchester and regional offices in Birmingham and London and support a hybrid working model wherever possible in line with the needs of the business. We value diversity and pride ourselves on having a strong track record of delivering value to the NHS and our dedicated employees are at the heart of our success. We offer a rewarding environment to our employees and believe in nurturing a high performance culture where everyone can achieve their personal best. Our benefits package includes 25 days holiday per year, a generous pension scheme, Employee Assistance Programme, Healthshield and more.

Job Responsibilities

CHP sites bring together a diverse range of community and primary healthcare services, alongside related local authority and voluntary sector service provisions. The vision of these sites is that they operate as integrated community hubs, as 'catalysts for health & wellbeing' at the heart of their local community, providing services that meet health needs and supporting local people to improve their own health and wellbeing and that of their community. Centre management within CHP is critical to the delivery of this vision, by:

  • Delivering excellent site management so that the site meets the requirements of both patients and service providers;
  • Maximising utilisation of the site, so that the space is fully utilised throughout its working hours;
  • Facilitating collaboration and an integrated approach between services both within the site and in the local community;
  • Engaging local people and organisations so the sites become key community hubs, at the heart of the local community

The Operations & Relationship Manager (ORM) role is to facilitate the integration and engagement of existing and prospective tenants and provide day-to-day management of the sites. The role works closely with the CHP Property team to help ensure the safe and efficient running of the site whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. The ORM role will report into a Customer Relationship or Senior Operations & Relationship Manager.

Person Specification

Qualifications

Essential

  • Minimum 2 years' experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above).

Experience

Essential

  • Experience of presenting complex information to working groups across the health and social care community.
  • Experience of financial management including monitoring budgets.
  • Ability to develop effective networks with stakeholders within and outside the health sector.
  • Ability to manage and work under pressure autonomously, within resources and to tight deadlines.
  • Ability to prioritise ongoing planned work adjusting to changing requirements and organisational needs.
  • Computer literate, in particular Microsoft Word and Excel.
  • Self-motivator and ability to motivate others.
  • Ability to work well independently and as part of a team.

Desirable

  • Good working knowledge of health care and primary health care services.
  • Understanding of healthcare systems within organisations.
  • Health and safety training IOSH/NEBOSH.
  • Experience of working in a health centre or large health facility.
  • Experience in supervising a small team.
  • Ability to plan, set objectives, prioritise, and review performance against objectives

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