IT Infrastructure Manager

1 week ago


Oldbury, Sandwell, United Kingdom SF Recruitment Full time
About the Opportunity

SF Recruitment is seeking an experienced IT Support Technician to join our global IT team.

In this role, you will be responsible for providing high-quality end-user IT support and collaborating with our team to deliver exceptional IT services.

Main Responsibilities:

  • Deliver Exceptional IT Support: Provide timely and effective IT support to local and remote users, ensuring minimal downtime and maximum productivity.
  • Troubleshoot and Resolve Issues: Identify and resolve hardware and software problems using your technical expertise and knowledge of Microsoft tools.
  • Manage Service Desk and IT Infrastructure: Oversee the day-to-day operation of our service desk and IT infrastructure, ensuring seamless integration and optimal performance.
  • Configure and Maintain User Equipment and Systems: Install, configure, and maintain user equipment and systems, including hardware setup and Microsoft tool configuration.
  • Support and Monitor Platforms: Collaborate on strategic projects, such as infrastructure upgrades and software rollouts, and monitor local and cloud-based platforms (e.g., Azure, PaaS).

Your Qualifications

To be successful in this role, you will require:

  • Proven IT Support Experience: Ideally in a manufacturing environment, with a strong understanding of IT support principles and practices.
  • Strong Communication and Problem-Solving Skills: Excellent communication and problem-solving skills, with the ability to work effectively with stakeholders at all levels.
  • Technical Expertise: Strong expertise with Microsoft tools (AD, Office 365, Azure) and hardware setup, as well as knowledge of networking, cybersecurity, and collaboration tools.
  • Initiative and Focus: A proactive approach to problem-solving, with a commitment to continuous improvement and a focus on delivering exceptional results.

Benefits

This role offers opportunities for growth and involvement in exciting global projects, working collaboratively with our global IT team to deliver exceptional IT support and drive business success.

The estimated salary for this position is £32,000 - £37,000 per annum, depending on experience.



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