Technical Help Desk Engineer

2 days ago


Oldbury, Sandwell, United Kingdom SF Recruitment Full time

SF Recruitment is committed to delivering exceptional IT services to our clients. We're seeking an experienced IT Support Technician to join our global IT team, based in Coleshill & West Bromwich, UK.

Job Description:

This role involves providing high-quality end-user IT support, troubleshooting hardware and software issues, and managing our service desk and IT infrastructure. You'll collaborate with our global IT experts to deliver exceptional IT support and drive business success.

Main Responsibilities:

  • Provide timely and effective IT support to local and remote users, ensuring minimal downtime and maximum productivity.
  • Identify and resolve hardware and software problems using your technical expertise and knowledge of Microsoft tools.
  • Oversee the day-to-day operation of our service desk and IT infrastructure, ensuring seamless integration and optimal performance.
  • Install, configure, and maintain user equipment and systems, including hardware setup and Microsoft tool configuration.
  • Collaborate on strategic projects, such as infrastructure upgrades and software rollouts, and monitor local and cloud-based platforms (e.g., Azure, PaaS).

Requirements:

  • Experience: Ideally in a manufacturing environment, with a strong understanding of IT support principles and practices.
  • Skills: Strong expertise with Microsoft tools (AD, Office 365, Azure) and hardware setup, as well as knowledge of networking, cybersecurity, and collaboration tools.
  • Initiative and Focus: A proactive approach to problem-solving, with a commitment to continuous improvement and a focus on delivering exceptional results.

What We Offer:

A competitive salary range of £28,000 - £32,000 per annum, opportunities for growth, and involvement in exciting global projects.



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