IT Support Specialist
2 weeks ago
Company Overview:
SF Recruitment is a leading recruitment agency, and we're currently seeking an experienced IT Support Technician to join our global IT team. Based in Coleshill & West Bromwich, UK, this role offers a competitive salary range of £28,000 - £32,000 per annum.
About the Role:
We require a skilled IT professional to deliver exceptional end-user support, troubleshoot hardware and software issues, and manage our service desk and IT infrastructure. As a key member of our technical team, you'll collaborate with our global IT experts to drive business success.
- Main Responsibilities:
- Deliver Exceptional IT Support: Provide timely and effective IT support to local and remote users, ensuring minimal downtime and maximum productivity.
- Troubleshoot and Resolve Issues: Identify and resolve hardware and software problems using your technical expertise and knowledge of Microsoft tools.
- Manage Service Desk and IT Infrastructure: Oversee the day-to-day operation of our service desk and IT infrastructure, ensuring seamless integration and optimal performance.
- Configure and Maintain User Equipment and Systems: Install, configure, and maintain user equipment and systems, including hardware setup and Microsoft tool configuration.
- Support and Monitor Platforms: Collaborate on strategic projects, such as infrastructure upgrades and software rollouts, and monitor local and cloud-based platforms (e.g., Azure, PaaS).
Your Skills and Experience:
- Proven IT Support Experience: Ideally in a manufacturing environment, with a strong understanding of IT support principles and practices.
- Strong Communication and Problem-Solving Skills: Excellent communication and problem-solving skills, with the ability to work effectively with stakeholders at all levels.
- Technical Expertise: Strong expertise with Microsoft tools (AD, Office 365, Azure) and hardware setup, as well as knowledge of networking, cybersecurity, and collaboration tools.
- Initiative and Focus: A proactive approach to problem-solving, with a commitment to continuous improvement and a focus on delivering exceptional results.
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