IT Support Specialist

4 days ago


Oldbury, Sandwell, United Kingdom Bell Cornwall Full time
Job Title: 2nd Line IT Technician

About the Role:

Bell Cornwall Recruitment is excited to partner with an MSP IT support function based in the West Midlands. They are seeking a skilled 2nd Line IT Technician to join their team.

The successful candidate will be responsible for efficiently handling escalated queries and issues from 1st line support, developing strong relationships with service users and stakeholders, meeting SLA targets, and participating in process improvement discussions.

Key Responsibilities:

  • Deal with allocated queries and issues in a timely manner
  • Develop rapport and relationships with service users and key stakeholders
  • Meet SLA targets and contribute to process improvement discussions
  • Conduct deployment and installation visits to new and existing clients
  • Work occasional weekend shifts at events

Requirements:

  • A recognised industry qualification, such as Comptia A+, N+, Microsoft MCP, MCSA, MCSE, Network Management & Security BTEC Extended Diploma (Level 3)
  • At least 2 years of experience working within a managed service provider
  • A full and clean driving license for travel to client sites
  • Happy to travel into the office 3 times a week and open to weekend work on a rota basis
  • Experience in a client-facing role with confidence to build rapport and relationships

What We Offer:

A fantastic opportunity for an IT technician looking for a new challenge within a growing organisation. The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.



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