Automotive Customer Experience Manager
2 days ago
**About the Role:**
We are seeking a skilled Senior Service Advisor to join our team at Evans Halshaw Vauxhall Falkirk. As a Senior Service Advisor, you will be responsible for delivering outstanding customer care and satisfaction.
**Key Responsibilities:**
- Providing estimates, booking and scheduling service/repair work
- Advising a recommended course of action and accurately invoicing for work carried out
- Ensuring customers are fully informed of all available extras, accessories and value products
- Being a main point of contact and offering support and guidance to customers and managing customer complaints
- Working with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputising for the Service Leader
**Requirements:**
- Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
- Able to maintain customer service levels whilst meeting KPI's and deadlines
**Benefits:**
- Pension scheme
- Critical illness pay
- Life assurance
- 23 days holiday plus bank holidays
- Exclusive company discounts on used car purchases, leasing deals and aftersales services
**Estimated Salary:** £28,858 - £35,000 per annum depending on experience.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a desire to progress in their career. If you have the necessary skills and qualifications, please apply today
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