Automotive Customer Experience Manager

2 days ago


London, Greater London, United Kingdom Pendragon Group Full time

**About the Role:**

We are seeking a skilled Senior Service Advisor to join our team at Evans Halshaw Vauxhall Falkirk. As a Senior Service Advisor, you will be responsible for delivering outstanding customer care and satisfaction.

**Key Responsibilities:**

  • Providing estimates, booking and scheduling service/repair work
  • Advising a recommended course of action and accurately invoicing for work carried out
  • Ensuring customers are fully informed of all available extras, accessories and value products
  • Being a main point of contact and offering support and guidance to customers and managing customer complaints
  • Working with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
  • Deputising for the Service Leader

**Requirements:**

  • Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
  • Great organisation/admin skills and experience using computer systems
  • Upselling experience as well as being comfortable in fast-paced environment
  • Able to maintain customer service levels whilst meeting KPI's and deadlines

**Benefits:**

  • Pension scheme
  • Critical illness pay
  • Life assurance
  • 23 days holiday plus bank holidays
  • Exclusive company discounts on used car purchases, leasing deals and aftersales services

**Estimated Salary:** £28,858 - £35,000 per annum depending on experience.

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a desire to progress in their career. If you have the necessary skills and qualifications, please apply today



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