Boutique Hotel Concierge Team Member

3 days ago


Brighton, Brighton and Hove, United Kingdom The White Horses Full time

We are The White Horses, a dynamic hospitality company that is transforming the luxury hotel experience. Our mission is to create unique, design-led hotels across the country, where guests can recharge and reconnect with nature.

Job Title: Luxury Hotel Front Desk Manager

As a Luxury Hotel Front Desk Manager, you will play a critical role in ensuring the smooth operation of our front desk, handling customer queries, and providing exceptional customer service. This is a fantastic opportunity to join a fun and inclusive team, where you can grow and strengthen your skills and experience.

We offer a competitive salary of £28,000 per year, tronc payments, and pension contributions. We also provide access to training and development opportunities, allowing you to further your career within our well-known brands.

This role involves providing guidance and support to junior colleagues, handling customer complaints, and ensuring the highest standards of customer service. You will be responsible for maintaining accurate records, managing cash handling, and ensuring the overall efficiency of the front desk.

  • Provide customers with a heartfelt and memorable experience each time they visit
  • Be the first point of contact for late arrival check-ins and walk-ins
  • Ensure guest and business safety, and security is top priority at all times
  • Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay

The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and a positive can-do attitude. If you are a team player who is willing to learn and expand your skills, we encourage you to apply.



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