Concierge and Guest Services Lead
3 days ago
Concierge Team Lead:
We are seeking an experienced and skilled professional to lead our concierge and portering team, responsible for delivering exceptional customer service and creating memorable guest experiences.
In this role, you will be responsible for developing policies and procedures, managing the team, and providing outstanding service to our guests.
About Us:Oscars Group is a successful and growing hospitality company with a strong focus on delivering exceptional guest experiences.
Key Accountabilities:- Lead the concierge team
- Develop and implement team policies
- Deliver exceptional customer service
This role requires flexibility, including working morning and afternoon shifts, weekends, and public holidays.
Essential Qualifications:- Customer service experience
The estimated annual salary for this role is $55,000 - $65,000, based on location and industry standards.
-
Hotel Guest Experience Manager
3 days ago
Brighton, Brighton and Hove, United Kingdom Oscars Group Full timeChief Concierge Role:We are seeking a friendly and welcoming team member to provide exceptional customer service, creating a memorable first impression and ensuring our guests are well looked after from the moment they step foot into the hotel.This role involves going above and beyond for our guests, exceeding their expectations and providing a high level of...
-
Grand Hotel Concierge
4 weeks ago
Brighton, Brighton and Hove, United Kingdom The Grand Brighton Full timeConcierge at The Grand BrightonWe are looking for a warm and welcoming Hall Porter to join our team at The Grand Brighton.This is an exciting opportunity to work in a historic hotel located in the heart of Brighton, with stunning views of the city and the sea. Our ideal candidate will have excellent communication skills, a can-do attitude, and a passion for...
-
Hotel Concierge Manager
4 weeks ago
Brighton, Brighton and Hove, United Kingdom The Grand Brighton Full timeKey ResponsibilitiesTo greet guests upon arrival and assist with their luggage.To park guests' and visitors' cars with extreme care and efficiency.To maintain the concierge area tidy and welcoming.To be smart, clean, and well-presented at all times.To provide excellent knowledge of the hotel and assist guests with inquiries.To assist the Head Concierge in...
-
Front Office Service Coordinator
3 days ago
Brighton, Brighton and Hove, United Kingdom Oscars Group Full timeGuest Services Coordinator Position:We are seeking a highly motivated individual to join our team as a Chief Concierge, responsible for creating a warm and welcoming atmosphere for our guests.In this role, you will be responsible for setting up and leading the concierge and portering team, developing policies and procedures, and providing exceptional...
-
Guest Service Host
3 days ago
Brighton, Brighton and Hove, United Kingdom Mitchells & Butlers Leisure Retail Limited Full timeWe are looking for a dedicated Guest Service Host to join our team at Mitchells & Butlers Leisure Retail Limited.About the Role:The Guest Service Host will be responsible for providing exceptional guest service, ensuring a warm and friendly welcome to all guests. This includes being the first point of contact for late arrivals and walk-ins, performing front...
-
Centre Concierge Advisor
7 days ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeAbout ABM">At ABM, we pride ourselves on delivering exceptional customer service. Our employees are the heart of our business, and we are committed to supporting their careers and personal growth.">Job Summary">We are seeking a talented Centre Concierge Advisor to join our team at Churchill Square Shopping Centre in Brighton. As a key member of our team, you...
-
Hospitality Services Manager
3 weeks ago
Brighton, Brighton and Hove, United Kingdom urbanbubble Full timeAs a Front of House Concierge at urbanbubble, you will work on a permanent contract with a unique shift pattern that includes 4 nights on and 4 nights off between 7pm and 7am.The key benefits of this role include an annual salary of up to £27,500, enhanced family leave policies, a cycle to work scheme, a season ticket loan, and more.You will be responsible...
-
Guest Experience Director
2 days ago
Brighton, Brighton and Hove, United Kingdom Disability Solutions Full timeGuest Experience DirectorEstimated salary: $55,000 - $75,000 per year.We are seeking a Guest Experience Director to lead our guest experience efforts and ensure that every guest has an exceptional experience in our store. As a Key Leader, you will be responsible for overseeing all guest experience initiatives, leading by example, and providing support to...
-
Recreation Services Lead
6 hours ago
Brighton, Brighton and Hove, United Kingdom Saminfo Full timeJob OverviewShape the future of Solitude Resort as a key leader in our recreation services department. We are seeking an experienced and passionate outdoor enthusiast to drive strategic growth, enhance guest experiences, and foster operational excellence.The ideal candidate will have leadership expertise in resort operations, innovation, and creating...
-
Guest Experience Coordinator
3 days ago
Brighton, Brighton and Hove, United Kingdom Nothing Bundt Cakes Full timeAbout the RoleWe are seeking a skilled Client Administrator to join our team at Nothing Bundt Cakes. As a Client Administrator, you will be responsible for providing exceptional customer service to our guests and ensuring that their orders are fulfilled without any issues.Your key responsibilities will include assisting guests in ordering cakes for special...
-
Guest Experience Ambassador
3 hours ago
Brighton, Brighton and Hove, United Kingdom Mitchells & Butlers Leisure Retail Limited Full timeJob OverviewWe are seeking a highly motivated and enthusiastic individual to join our team as a Guest Experience Ambassador. This role is perfect for those who enjoy delivering exceptional customer service and working in a fast-paced environment.About the RoleThis position involves being the first point of contact for guests, ensuring a warm and friendly...
-
Customer Experience Lead
3 weeks ago
Brighton, Brighton and Hove, United Kingdom urbanbubble Full timeThis Front of House Concierge position offers a competitive salary of up to £27,500 per year, making it an attractive opportunity for those looking for a stable income.Working a 4 nights on, 4 nights off shift pattern between 7pm and 7am, you will have the chance to develop your customer service skills and work closely with the team to provide an...
-
Service Team Lead
3 days ago
Brighton, Brighton and Hove, United Kingdom The White Horses Full timeServe Up Excellence as a Service Team LeadWe're looking for an exceptional Service Team Lead to join our team at The White Horses. As a key member of our operations team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.In this exciting role, you'll oversee the smooth operation of our front-of-house team,...
-
Hospitality Service Lead
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Oscars Group Full timeFood and Beverage Service PositionAbout Us:Oscars Group is a passionate, creative, and dynamic hospitality group with over thirty years of experience.About the Venue:We are excited to bring you on our journey, launching a new venue at Novotel Brighton Beach, featuring multiple bars, food offerings, a beach club, and cabanas overlooking beautiful Brighton...
-
Customer Service Lead
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Portico Full timeAt Portico, we define our culture by values that reward hard work and dedication, empower individuals to grow, and believe that work should be fun and engaging.We are a diverse family that treats everyone equally, providing opportunities for growth, development, and career progression.We are seeking a customer-focused Reception Supervisor to lead our team at...
-
Front Desk Supervisor
3 weeks ago
Brighton, Brighton and Hove, United Kingdom urbanbubble Full timeWe are seeking a highly skilled Front of House Concierge to join our team at urbanbubble. As a permanent member of staff, you will work a 4 nights on, 4 nights off shift pattern between 7pm and 7am, providing exceptional service to our residents.The ideal candidate will have previous experience in a Front Desk or Concierge role, as well as excellent customer...
-
Front Desk Team Lead
2 days ago
Brighton, Brighton and Hove, United Kingdom AccorHotel Full timeAs a key member of our Front Desk team, you will play a vital role in ensuring our guests have an exceptional experience from the moment they arrive. Your leadership skills and ability to multitask will be essential in managing guest arrivals and departures, handling accurate billing, and maintaining high occupancy levels. You will work closely with the...
-
Excellerate Services Team Lead Manager Role
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Excellerate Services Full timeTeam Lead ManagerWe are seeking a skilled Team Lead Manager to join our team at Excellerate Services. In this role, you will be responsible for contributing to the team's success and promoting our company values.About the JobThis is a key leadership position that requires strong organizational skills, effective communication abilities, and a passion for...
-
Customer Service Assistant
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Malmaison Full timeJob Title: Apprentice - ReceptionistWe are recruiting for an Apprentice - Receptionist to join our team in the heart of [city]. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Job Description:Salary and BenefitsOur Apprentice -...
-
Customer Service Ambassador
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Holiday Inn Brighton Seafront Full timeAbout the Role">As a Customer Service Ambassador at Holiday Inn Brighton Seafront, you will play a vital role in ensuring every guest receives an exceptional experience. Reporting directly to the Guest Service Manager, you will be part of a dynamic team based in our stunning hotel in Brighton.Your primary responsibilities include:Supporting your hotel in...