Concierge and Guest Services Lead

3 days ago


Brighton, Brighton and Hove, United Kingdom Oscars Group Full time

Concierge Team Lead:

We are seeking an experienced and skilled professional to lead our concierge and portering team, responsible for delivering exceptional customer service and creating memorable guest experiences.

In this role, you will be responsible for developing policies and procedures, managing the team, and providing outstanding service to our guests.

About Us:

Oscars Group is a successful and growing hospitality company with a strong focus on delivering exceptional guest experiences.

Key Accountabilities:
  • Lead the concierge team
  • Develop and implement team policies
  • Deliver exceptional customer service

This role requires flexibility, including working morning and afternoon shifts, weekends, and public holidays.

Essential Qualifications:
  • Customer service experience

The estimated annual salary for this role is $55,000 - $65,000, based on location and industry standards.



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