Operational Manager for Community Services

7 days ago


Bridlington, East Yorkshire, United Kingdom Citizens Advice Full time

Citizens Advice Hull & East Riding is a dynamic service serving the city and a large rural county, delivering exceptional client care and quality advice.

About the Role

We are seeking an experienced Operational Manager to lead our community services team. The successful candidate will have experience managing people and resources, with a thorough understanding of customer service and advice delivery.

Key Responsibilities
  • Manage day-to-day operations, ensuring high standards of client care and quality of advice.
  • Lead a team of staff and volunteers, providing guidance and support to achieve contract targets.
  • Contribute to the development of our objectives, research, and campaigns.
About Us

Citizens Advice Hull and East Riding is a local independent charity operating from four offices and extensive outreach sessions across the city of Hull and the East Riding. We help people overcome their problems, providing confidential, free, and independent advice on various subjects.

Benefits
  • Mixed office-based and remote working opportunities.
  • Chance to make a difference in your local community.
Requirements

To succeed in this role, you will need:

  • Experience managing people and resources.
  • A good understanding of customer service and advice delivery.
  • The ability to provide professional advice supervision.
Salary and Benefits

We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, plus benefits including pension scheme and annual leave.



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