Location Operations Manager

3 weeks ago


Bridlington, East Yorkshire, United Kingdom Anchor Full time
Job Title: Location Manager

About the Role

Anchor is seeking an experienced Location Manager to join our team. In this role, you will be responsible for managing a designated location, ensuring services are delivered to a high standard, and the location and accommodation remain safe and compliant.

The successful candidate will have a good balance of heart and head to manage property, tenancy matters, and relationships with Anchor's residents and partners. You will work collaboratively with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.

Key Responsibilities

  • Managing properties and enabling residents to live independent lives
  • Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities, and ensuring repairs are carried out
  • Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
  • Leading on relationship management across the location, working collaboratively to find solutions and satisfactory resolutions
  • Maintaining resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations, and delivery of outputs
  • Managing the location's budget and service charge accounts, ensuring residents' homes are well maintained and repairs are completed to a high standard in a timely manner
  • Ensuring the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
  • Working with external agencies and partners to provide support to residents with a range of needs, ensuring they are getting access to the right services to help them continue to live independently

About Us

Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.

Benefits

We offer a range of benefits, including a pension plan, flexible working options, mental health support, and discounts on shopping, holidays, phones, technology, and more.

If you're passionate about providing older people with independence and security within a happy community, we'd love to hear from you.


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