Retail Operations Manager

1 day ago


Bridlington, East Yorkshire, United Kingdom AF Blakemore & Son Ltd Full time
About the Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at AF Blakemore & Son Ltd in Bridlington. This is an excellent opportunity to lead a team and drive growth within our company-owned store.

Job Summary:

The successful candidate will be responsible for supporting the Store Manager in leading and motivating a team of colleagues, ensuring excellent customer service, and contributing to achieving store sales and profitability.

Key Responsibilities:

  • Supporting the Store Manager to ensure a safe, legal, and high-performing store while taking overall responsibility for the entire store during duty manager shifts.
  • Assisting the Store Manager to deliver all store operations, objectives, and KPIs.
  • Managing, coaching, and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
  • Carrying out performance management/absence management as appropriate.
  • Responsible for occasional opening/closing of the store, colleague safety, and stock/cash security/accountability as appropriate during shifts.
  • Carrying out cash reconciliations, voids, and refunds and other 'management' tasks for till colleagues.
  • Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
  • Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
  • Adhering to all company policies and procedures and processes.

Requirements:

The ideal candidate will have previous management or supervisor experience within a food retail or similar fast-paced operation. They will be committed to achieving and sustaining exceptional customer service standards, able to plan, organize, and prioritize effectively, and possess strong communication and influencing skills.



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