Customer Service Leader

20 hours ago


Macclesfield, United Kingdom Sutton Hall Full time

About Us: Sutton Hall is a family of 79 pubs and still growing, with a company committed to reducing our carbon footprint, working sustainably and supporting our local communities. Our team is the heart of our business, and we're looking for someone to help us thrive.

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The Role: As Assistant Manager, you'll be part of our management team, ensuring the smooth running of our busy pub. You'll welcome and care for customers, train and lead our bar/waiting team, manage services, and run special events. Your input will shape our beer selection, gin offerings, and wine lists, as well as drive event success.

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Your Benefits: We offer a competitive salary up to £30,000 plus tronc (card tips paid into your bank), paid overtime, great cash tips, and many more perks Enjoy free meals on shift, 30% discounts across B&P and group venues, including Wagamama, and contribute to a NEST pension. You'll also have access to a cycle-to-work scheme, £1,000 referral bonus for introducing new Managers or Chefs, and a range of wellbeing initiatives, including confidential legal and information helpline, bespoke support, health checks, and discounted gym membership.

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About You: As an experienced Assistant Manager or Assistant Restaurant Manager in a gastro pub, restaurant, bar, hotel, or hospitality sector, you'll bring expertise and passion to this role. With excellent customer service skills, leadership abilities, and experience managing teams, you'll thrive in this fast-paced environment.

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Our Commitment: We're dedicated to growth, offering superb internal and external development programs to support your progress. Earn while you learn through work-based apprenticeships, WSET level 2, and cellar management courses. Plus, with movement opportunities between our pubs, you can build a long-term career with Brunning and Price.


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