Customer Service

4 months ago

Macclesfield, United Kingdom Zuto Full time

**Customer Service Sales Representative**

**Salary**: £22,600 basic, + £28k OTE

**Location**: - Macclesfield, Cheshire

**What we are offering you**:

- £22,600 basic, + £28k OTE based on pace and accuracy
- 28 days holidays inclusive of bank holidays, plus an extra day off for your birthday
- Award dinners, regular social events, and team nights out to celebrate success
- An additional day available to take to support local charities
- Cycle to work scheme, discounted retail outlets and hospitality venues
- Income protection and financial advice

**The Role**:

- Capturing and validating customer information, ensuring they receive an excellent customer service experience
- Communicating with new and existing customers
- Ensuring customer requests and enquiries are dealt with quickly and efficiently
- Setting your own daily targets to achieve your monthly goals
- Handling objections and understanding the customers needs
- Working closely with other customer facing an non-customer facing teams
- Liaising with vehicle dealerships and other affiliates, building rapport and managing relationships
- Being the primary escalation point for customer's after sale's problems. Working closely with our Customer Care team to resolve initial issues quickly and fairly.

**What we’re looking for**:
Are you upbeat, friendly, resilient, and have a positive approach to customer service?

We are on the lookout for highly driven and success customer focused professionals who can deliver a fantastic service to our customers every day whilst also having some fun along the way.

If you find it easy to build relationships and rapport with customers using a consultative and thorough approach with the ability to manage a pipeline, we want to hear from you.

**Who we are**:
Zuto - we were founded in 2006 with a mission to remove the complexity and hassle in finding and financing a car. We connect customers, lenders, and car dealerships across the UK. We're a car finance broker, and we work with a wide range of trusted lenders to find our customers the best finance deal from more than 60 finance products without charging a penny in fees.

We have proudly helped over 250k happy customer buy the car they wanted at the price which they can afford.

Here at Zuto we pride ourselves on a lot of things; from our work helping keywords getting a new car throughout the pandemic, to our exclusive partnership with Autotrader stretching back over 9 years. We’re a business where everyone can make a difference. No idea is a bad idea, and the business is not driven by hierarchy, we are all one team - which enables our culture to be one that brings out the best in people and somewhere where you want to work for years to come.

**What we require**:

- Positive attitude - Coming into work every day in the right mindset and desire to succeed and learn
- Resilience - Having the drive to keep going when things get tough and maintain that positive attitude
- Desire - A natural will to succeed and make a real difference
- Organisation - High level of ability to organize your time, pipeline, and sales

zuto5

**Job Types**: Full-time, Permanent

**Salary**: £22,600.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

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