Customer Liaison Service Desk
2 months ago
Customer Service Liaison
Are you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan.
About the role:
As a Customer Service Liaison, you will be part of our on-site team for a prestigious and renowned scientific and pharmaceutical company based in Macclesfield. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services. You will be the key connector that ensures the smooth collaboration between the customer and frontline FM services.
You will oversee handling incoming customer service requests, enquires and customer complaints and assigning them to the relevant areas of responsibility. You will also follow up on requests until they are completed ensuring the customer is updated on any issues or delays.
You will act as the 'voice and face' of the Service Desk.
Key responsibilities:
As a Customer Service Liaison, you will manage customer communications, managing their needs and requirements. Track information, produce daily reports, connect with Technical SME's (Subject matter experts), connect with customers, act as a point of escalation, post job completion surveys, chase customer approvals and monitor resolution of incidents, escalating or reassign where necessary.
Key skills
- Customer service skills and experience
- Polite telephone manner and a positive attitude towards customer focus and care
- Problem solving and complaint handling
- Working Knowledge of SAP
- IT literate
Benefits
You will be part of an experienced team who will provide guidance and on-site support 5 days a week. As a Belcan Employee you will be entitled to all Belcan's Benefits including, pension, life assurance, food and drink discounts and our salary sacrifice scheme's.
How to apply
If you are interested in the Service Desk Customer Liaison role, or to find out more, please apply now and we will be in touch.
We look forward to hearing from you and welcoming you to our team.
Founded in 1958, Belcan has become a global technological leader and established go to Engineering Services provider, working within many industries including Aerospace, Defence, Marine, Nuclear, Automotive and Cyber Security.
-
Customer Liaison Service Desk
2 months ago
Macclesfield, United Kingdom Belcan Full timeJob Description Customer Service Liaison Are you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan. About the role: As a Customer Service Liaison, you will be part of our on-site team for a...
-
Customer Liaison Service Desk
2 months ago
Macclesfield, United Kingdom Belcan Full timeCustomer Service LiaisonAre you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan.About the role:As a Customer Service Liaison, you will be part of our on-site team for a prestigious and renowned...
-
Customer Liaison
4 weeks ago
Macclesfield, United Kingdom Belcan Full timeCustomer Service LiaisonAre you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan.About the roleAs a Customer Service Liaison, you will be part of our on-site team for a prestigious and renowned...
-
Customer Liasion Service Desk
2 months ago
Macclesfield, United Kingdom CV-Library Full timeCustomer Service Liaison Are you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan. About the role As a Customer Service Liaison, you will be part of our on-site team for a prestigious and...
-
Customer Service Liaison Specialist
1 month ago
Macclesfield, Cheshire East, United Kingdom Belcan Full timeAbout the Customer Service Liaison PositionBelcan is seeking a Customer Service Liaison to be part of our on-site team for a prestigious scientific and pharmaceutical company. The successful candidate will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site...
-
Customer Service Liaison
2 months ago
Macclesfield, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeCustomer Service LiaisonAre you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service? If so, you might be the perfect candidate for the Customer Service Liaison position at Belcan.About the roleAs a Customer Service Liaison, you will be part of our on-site team for a prestigious and renowned...
-
Customer Liaison
3 weeks ago
Macclesfield, United Kingdom Belcan Technical Recruiting (Uk) Ltd Full timeCustomer Service Liaison Submit your CV and any additional required information after you have read this description by clicking on the application button.Are you a customer service specialist, with a problem-solving mindset and a passion for delivering excellent customer service?If so, you might be the perfect candidate for the Customer Service Liaison...
-
Customer Liaison Representative
1 month ago
Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the RoleAt Belcan Technical Recruiting (UK) Ltd, we're seeking a Customer Service Liaison to join our team. This position is ideal for those with a problem-solving mindset and a passion for delivering excellent customer service.As a Customer Service Liaison, you will work closely with our clients to provide high-quality service and support. Your role...
-
Customer Liaison Specialist
4 weeks ago
Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeJob DescriptionWe are seeking a skilled CUSTOMER SERVICE LIAISON to join our team at Belcan Technical Recruiting (UK) Ltd. As a key member of our on-site team, you will provide exceptional customer service and support to our esteemed clients in the scientific and pharmaceutical industry.About the RoleThe Customer Service Liaison will be responsible...
-
Global IT Service Desk Lead
6 months ago
Macclesfield, United Kingdom AstraZeneca Full timeAre you ready to leverage technology to impact patients and ultimately save lives? As the Global IT Service Desk Lead, you will lead the IT Service Desks across 6 different locations, in a multi-vendor landscape. Your focus will be on negotiation and development of relationships with both internal IT teams and external suppliers to ensure delivery of...
-
Liaison Psychiatry Practitioner
7 months ago
Macclesfield, United Kingdom Cheshire and Wirral Partnership NHS FoundationTrust Full time**We offer a relocation package of up to £8,000** The Liaison Psychiatry Service based at Macclesfield Hospital has a Band 6 Mental Health Practitioner vacancy. We are looking for dynamic, motivated individuals with an excellent track record in engaging people in distress. You will have high quality risk assessment skills, and a compassionate approach to...
-
Liaison Psychiatry Practitioner
6 months ago
Macclesfield, United Kingdom Cheshire and Wirral Partnership NHS FoundationTrust Full timeThe Liaison Psychiatry Service based at Macclesfield Hospital has a Band 6 Mental Health Practitioner vacancy. We are looking for dynamic, motivated individuals with an excellent track record in engaging people in distress. You will have high quality risk assessment skills, and a compassionate approach to working with patients and their families/carers who...
-
Patient Advice and Liaison Officer
7 months ago
Macclesfield, United Kingdom East Cheshire NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic individual to join the trust as a Patient Advice and Liaison (PALS) Officer. Under the direction of the Customer Care Manager, the PALS Officer will be part of a Customer Care Team who provide a service to patients, relatives and carers who use East Cheshire NHS Trust and will be expected to: Respond to...
-
Customer Service Professional
5 days ago
Macclesfield, Cheshire East, United Kingdom Premier Inn Full time**Job Overview:**We are looking for a highly motivated and organized Receptionist to join our team at Premier Inn in Macclesfield South West.The successful candidate will be responsible for ensuring that all aspects of the front desk operation run smoothly, including checking in and out guests, handling payments and inquiries, and maintaining accurate...
-
Tenant Liaison Officer
7 months ago
Macclesfield, United Kingdom Construction Resources Ltd Full timeOur client is at the forefront of promoting energy efficiency and sustainability in homes across the UK. Their mission is to provide innovative, eco-friendly solutions that enhance living environments while reducing carbon footprints. They are growing their team and looking for passionate individuals committed to making a difference. **Position...
-
Office Liaison
2 weeks ago
Macclesfield, Cheshire East, United Kingdom Barchester Healthcare Full time**The RoleWe are seeking an experienced Office Liaison to join our team at Barchester Healthcare. In this role, you will be responsible for providing administrative support to our managers and ensuring the smooth operation of our care homes.Your duties will include meeting and greeting visitors, engaging with residents, and showing prospective clients and...
-
Service Desk Agent
3 months ago
Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Macclesfield, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Client Liaison Administrator
2 months ago
Macclesfield, United Kingdom CV-Library Full timeDo you have experience working within a Wealth Management/Wealth Planning environment? We are actively searching for a Client Liaison Administrator to join our team in Macclesfield. Working alongside our team of experts, as Client Liaison Administrator, you'll be the first-person our advisors and clients will contact therefore, you'll be someone who...
-
Client Liaison Administrator
4 weeks ago
Macclesfield, United Kingdom Kingswood Group Full timeDo you have experience working within a Wealth Management/Wealth Planning environment? We are actively searching for a Client Liaison Administrator to join our team in Macclesfield.Working alongside our team of experts, as Client Liaison Administrator, you'll be the first-person our advisors and clients will contact therefore, you'll be someone who has...
-
Customer Service
6 months ago
Macclesfield, United Kingdom Zuto Full time**Customer Service Sales Representative** **Salary**: £22,600 basic, + £28k OTE **Location**: - Macclesfield, Cheshire **What we are offering you**: - £22,600 basic, + £28k OTE based on pace and accuracy - 28 days holidays inclusive of bank holidays, plus an extra day off for your birthday - Award dinners, regular social events, and team nights out...