Customer Service Team Leader

16 hours ago


Macclesfield, Cheshire East, United Kingdom Sodexo Full time
About the Role

We are seeking a highly motivated and service-driven individual to join our team as an Assistant Customer Service Manager. This role plays a key part in maintaining customer satisfaction by supporting various operational activities.

The ideal candidate will have strong customer focus, excellent communication skills, and the ability to motivate teams to achieve high service standards.

Key Responsibilities:

  • Support the Customer Service Manager in delivering soft services across the designated area.
  • Resolve customer complaints and foster high satisfaction levels.
  • Aid in team appraisals, employee engagement, and managing performance records.
  • Assist in implementing process improvements and service innovations.
  • Respond to emergency calls as per protocols and escalate issues when necessary.

Benefits

  • Competitive salary of £28,392.
  • Flexible work environment with opportunities for career growth.
  • Access to ongoing training and development programs.

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