Customer Team Leader

3 days ago


Macclesfield Cheshire, United Kingdom CO-OP Full time

Closing date: 10-12-2024

Customer Team Leader

Location: Wilmslow Road, Prestbury, SK10 4AL

Pay: £13.32 per hour

Contract: 24-30 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will include work on our Post Office Counters

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Why Co-op?

  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at

diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

#3


  • Customer Team Leader

    6 months ago


    Macclesfield, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Thornton Square, 182 Thornton Avenue, Macclesfield, SK11 7XZ - Pay: £12.10 per hour + great benefits - Contract: 21 hours per week + regular overtime, permanent, part time - Working pattern: - Full training given- You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise...

  • Customer Team Leader

    6 months ago


    Macclesfield, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 155 London Road, Macclesfield, SK11 7SP- Pay: £13.32 per hour- Contract: 22 hours per week + regular overtime, permanent, part time- Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Leader

    6 months ago


    Macclesfield, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 246 Buxton Road, Macclesfield, SK11 7EU - Pay: £12.10 per hour + great benefits - Contract: 39 hours per week + regular overtime, permanent, full time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full...

  • Customer Team Leader

    6 months ago


    Macclesfield, United Kingdom Coop Full time

    **Customer Team Leader** - Location: units A & B, Gawsworth House, West Park Drive, Macclesfield, SK10 3GR - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10:15pm) and weekends, to be...

  • Customer Team Leader

    6 months ago


    Macclesfield, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Wilmslow Road, Prestbury, SK10 4AL - Pay: £12.10per hour + great benefits - Contract: 30 hours per week + regular overtime, part time, permanent - Working pattern: Varied shifts including early mornings of 6am (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. - Full...

  • Customer team leader

    2 months ago


    Macclesfield, United Kingdom CO-OP Full time

    Closing date: 22-10-2024 Customer Team Leader Location: 16 Westmorland Close, Macclesfield, SK10 3 ET Pay: £13.32 per hour Contract: 24-30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full, paid...

  • Customer Team Leader

    4 weeks ago


    Macclesfield, United Kingdom Co-op Full time

    Closing date: 18-11-2024Customer Team Leader   Location: units A & B, Gawsworth House, West Park Drive, Macclesfield, SK10 3GR Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends to be discussed at interview. Do you have...

  • Customer Team Leader

    4 weeks ago


    Runcorn, Cheshire, United Kingdom Co-op Full time

    Closing date: 21-11-2024Customer Team Leader   Location: Windmill Hill Ave West, Windmill Hill, Runcorn, WA7 6QZ Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...


  • Bollington, Cheshire, United Kingdom Co-op Full time

    Closing date: 10-12-2024 Customer Team Leader Location: Wilmslow Road, Prestbury, SK10 4AL Pay: £13.32 per hour Contract: 24-30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will include...

  • Customer Team Leader

    2 weeks ago


    Runcorn, Cheshire, United Kingdom Co-op Full time

    Closing date: 02-12-2024 Customer Team Leader Location: 7 Grangeway, Town Hall Estate, Runcorn, WA7 5LY Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 5:45am), afternoons, late evenings (until 11pm) and weekends, to be discussed at...

  • Customer Team Leader

    2 weeks ago


    Crewe, Cheshire, United Kingdom Co-op Full time

    Closing date: 02-12-2024 Customer Team Leader Location: Unit 1, Beswick Drive, Crewe, CW1 5NP Pay: £13.32 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: 5 varied shifts over 7 days including early mornings from 5:30am (store opening), afternoons, late evenings until 11pm (store closing) and...

  • Team Leader

    2 weeks ago


    Macclesfield, United Kingdom Iceland Full time

    DescriptionThe Food Warehouse is Iceland's latest concept store.Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country.We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader.In this role you...

  • Team Leader

    5 months ago


    Macclesfield, United Kingdom Chef and Brewer Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country, which...

  • Team Leader

    2 weeks ago


    Macclesfield, United Kingdom Iceland Full time

    Description The Food Warehouse is Iceland’s latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country.  We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In...


  • Ellesmere Port, Cheshire, United Kingdom CO-OP Full time

    Closing date: 18-12-2024 Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview Full, paid...

  • Customer Team Leader

    16 hours ago


    Ellesmere Port, Cheshire, United Kingdom CO-OP Full time

    Closing date: 18-12-2024 Customer Team Leader Location: 14 Overpool Road, Ellesmere Port, CH66 1JN Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 6.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview Full, paid...


  • Macclesfield Town, United Kingdom X2recruit Full time

    X2 Recruit are looking for a Customer Service Team Leader for our Client in Macclesfield to cover Long Term Sickness. This position is part time and requires someone to work 3.5hrs per day between the house of 8.30am and 5pm as required by the business. It is a 6month position to cover a long term absence. Lead, manage, develop and motivate the customer...

  • Team Leader

    6 months ago


    Macclesfield, United Kingdom Soul Foods Group Full time

    **Think you’ve got what it takes to be the Colonels right hand “Wing”?** **Want to work for a business that is as passionate about your career development as much as growing in size?** **Then we have an opportunity for you...** **We are looking for a Team Leader** **to join our KFC team at Barracks Mill Retail Park in Macclesfield, Cheshire!** -...

  • Purchasing Team Leader

    6 months ago


    Macclesfield, United Kingdom SuperBike Factory Full time

    **Role: Purchasing Team Leader** **Salary**: £TBD **Company background** With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we have the ability to offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot...

  • Checkout Team Leader

    6 months ago


    Cheshire, United Kingdom Morrisons Full time

    **About The Role**: It’s challenging and fast-paced working as a Checkout Team Leader, you’ll be part of a highly energised team who work hard and get the job done. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference. What will I do as a Checkout Team Leader? -...