Advanced Technical Support Specialist
6 days ago
About Henderson Scott
Henderson Scott is a leader in the IT Managed Services space, always on the hunt for talented individuals with a hunger to learn and progress and a passion for IT and Tech.
Job Description:
We are seeking an experienced 3rd Line Support Engineer to join our dynamic MSP team. The successful candidate will provide advanced technical support for hardware and software issues, troubleshoot and resolve escalated problems, and deliver exceptional customer service with the ability to go above and beyond.
Key Responsibilities:
- Provide technical support for networking, infrastructure, and cloud technology
- Deliver hands-on technical problem-solving approach
- Prioritise and manage workload in a methodical way
Required Skills and Qualifications:
The ideal candidate will have 3+ years of experience in the MSP sector and possess strong expertise in Windows Server (2016, 2019 & 2022), Active Directory, Group Policy, and Azure AD/Entra ID. Additionally, they should have experience with Office 365 and Exchange (2016 & 2019), virtualization (Hyper-V, VMware), and understanding of DNS, DHCP, TCP/IP, and WAN/LAN tech.
Benefits:
- Hybrid working pattern: 9am - 5pm Monday to Friday
- Competitive salary: £35,000 - £45,000 DOE
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