Cluster Reservations Manager

4 weeks ago

London, Greater London, United Kingdom Montcalm Collection Full time

Cluster Reservations Manager

Montcalm Collection is seeking a skilled and ambitious Cluster Reservations Manager to join our team. As a key member of our reservations department, you will be responsible for overseeing the day-to-day operations of the reservations team, ensuring smooth and efficient handling of all reservations inquiries and bookings.

Key Responsibilities:

  • Manage room inventory and allocate rooms according to availability and guest preferences.
  • Monitor and manage the hotel's room rates and availability on various distribution channels.
  • Lead, train, and develop a team of reservations agents and group coordinators ensuring they deliver high-quality service and adhere to hotel standards.
  • Collaborate with the revenue management team to implement pricing strategies that maximize occupancy and room revenue.
  • Analyse booking patterns and market trends to forecast demand and adjust rates and availability accordingly.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in reservations role, with at least 2 years in a managerial position.
  • Strong knowledge of reservations systems and channel management tools.

About Montcalm Collection:

United by timeless style and peerless service, Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.

The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott's Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.

Benefits:

  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.

Working Conditions:

  • Full-time position, with flexibility required to accommodate the demands of the role.
  • Flexibility to work weekends, holidays, and evenings as needed.

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