Technical Support Specialist
2 days ago
Qualcomm Technologies International Ltd is a leading technology company that specializes in wireless communication systems.
Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing technical support and guidance to customers on wireless communication systems, working closely with internal teams to resolve complex technical issues, and collaborating with various teams across different locations.
Key Responsibilities:- Provide technical support and guidance to customers on wireless communication systems, including debugging and analysis of system issues;
- Work closely with internal teams to resolve complex technical issues related to wireless communication systems;
- Collaborate with various teams across different locations to ensure effective communication and issue resolution;
- Analyzing customer requirements and translating them into actions for internal teams;
- Mobilizing required expertise from HW/SW application engineers, testing and development teams;
- Leading and coordinating engineering resources in resolving complex technical issues;
- Organizing technical training, design reviews, and engineering workshops on behalf of customers;
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 5-7 years' experience with debugging and analysis of wireless communication systems, or Master's degree in the same fields with 3-5 years' experience, or PhD in the same fields;
- Excellent understanding of embedded systems, microcontroller architectures, and Real Time Operating systems concepts;
- Familiarity with peripheral interfaces (e.g., I2C, SPI, UART, USB) and knowledge of Core BSP techniques like clocks, Interrupts, DDR added advantage;
- Strong problem-solving, debugging, and analytical skills;
- Issue reporting and follow-up for resolution;
- Excellent communication and documentation skills;
- Collaborating with various teams across different QC offices as per the task;
- Assessing complex technical issues arising from customer product developments;
- Building trusted relationships with customers and Qualcomm internal teams;
The estimated salary for this position is $120,000 per annum, based on industry standards and comparable job roles. The company also offers a range of benefits, including employee stock purchase scheme, matching pension scheme, life, medical, income, and travel insurance, relocation assistance (if required), enhanced maternity leave, enhanced paternity leave, menopause support, education assistance, employee assistance programme, voluntary health checks, global wellbeing days, subsidized gym membership, bicycle purchase scheme, and employee-run clubs.
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