Technical Support Specialist

4 weeks ago


Farnborough, Hampshire, United Kingdom QinetiQ Full time

As a Technical Support Specialist at QinetiQ, you will play a vital role in delivering high-quality IT services to our customers.

Key Responsibilities:

  • Provide first and second-line technical support via phone, the IT self-service portal, and in-person requests.
  • Log, update, and manage all calls via the IT call logging system related to QinetiQ support of all software and hardware in the operational environment.
  • Manage software licenses, including ordering and distribution.
  • Safeguard the confidentiality, integrity, and availability of company and customer information.
  • Allocate technical calls to the relevant resolver group, initiate escalation procedures, and manage incidents.

Requirements:

  • Previous experience working in an IT Service Desk environment.
  • Experience with Office 365 and Microsoft Azure.
  • Understanding of mobile telephony and smart devices.

Benefits:

  • Adaptive and flexible working.
  • Generous holiday allowance.
  • Health Cash Plan, Private Medical Insurance, and Dental Insurance.
  • Matched contribution pension scheme, with life assurance.
  • Employee discount portal.
  • Holiday Trading.
  • Support for the Armed Forces community.
  • Payroll Giving and Volunteering.

Our volunteering programme enables our people to use their professional skills to make a positive difference in our local communities, for example, STEM ambassador days in schools. We support a number of charities that are important to our people, including those which help the defence community.



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