Technical Support and Warranty Specialist
1 week ago
Unlock Your Potential with BMW UK
As a Technical Support and Warranty Specialist, you will be part of the BMW UK team, working closely with the Technical Campaigns team to provide support to Aftersales and our Retailer network.
The position offers a unique opportunity to collaborate with various departments, gaining a holistic understanding of the department and its role within the company.
- Develop a good understanding of vehicle quality issues and the function and structure of the vehicle supply chain from BMW Group factories to the end customer.
- Assist with customer mailing templates and run batches of letters for recalls and technical actions.
- Liaise with individual Retailers to achieve greater completion rates of low volume recalls and campaigns.
- Put your written communication skills into practice when drafting and sending recall communications via our InCar communication system (TCN).
- Support with Retailer HUB publishing of bulletins and documents.
- Liaise with key stakeholders in Sales, Parts, Customer Service, and Aftersales areas of our business regarding technical campaign topics.
Requirements
- Studying toward a degree in a Business or Engineering discipline and on track to achieve a 2:2 or above.
- Possess a passion for the automotive industry.
- Excellent knowledge of MS Office products, especially Excel and PowerPoint and Word.
- Strong relationship building skills and a professional level of customer service.
- Good organisational and time management skills, and ability to show high attention to detail.
- Able to work at both a detailed and high level, prioritise activities, work under pressure, and multi-task.
What We Offer
- A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract), and an attractive pension scheme.
- Contracted working hours are 40 hours a week.
- Other employee benefits, including a subsidised on-site restaurant, and access to our Advantages scheme which gives you a range of offers and discounts.
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