BMW Group Technical Support and Warranty Placement

3 weeks ago


Farnborough, Hampshire, United Kingdom BMW Group Full time

Technical Support and Warranty Placement Opportunity

We are seeking a talented individual to join our Technical Campaigns team as a 13-month student placement. This role will provide the successful candidate with the opportunity to work on technical and warranty projects, developing a good understanding of vehicle quality issues and the function and structure of the vehicle supply chain.

Key Responsibilities

  • Assist with customer mailing templates and run off batches of letters for recalls and technical actions.
  • Monitor the progress of the campaign through the analysis of customer recall data and compile monthly reports on the campaign and recall completion rates.
  • Liaise with individual Retailers to achieve greater completion rates of low volume recalls and campaigns.
  • Draft and send recall communications designed to be sent directly to customer vehicles via our state-of-the-art InCar communication system.
  • Support with Retailer HUB publishing of bulletins and documents.
  • Liaise with key stakeholders in Sales, Parts, Customer Service and Aftersales areas of our business regarding technical campaign topics.

Requirements

  • Studying toward a degree in a Business or Engineering discipline and on track to achieve a 2:2 or above.
  • Passion for the automotive industry.
  • Excellent knowledge of MS Office products, especially Excel and PowerPoint and Word.
  • Strong relationship building skills and a professional level of customer service, showing exceptional written and verbal communication skills.
  • Good organisational and time management skills, and ability to show high attention to detail to every task.
  • Ability to work at both a detailed and high level, prioritise activities, work under pressure and multi-task.

What We Offer

  • A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
  • Contracted working hours are 40 hours a week.
  • The opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

Next Steps

If you apply, the next stages of the recruiting process could include online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Once you make your application you will be automatically sent cognitive tests (via Eligo) for completion before we have had the opportunity to determine your eligibility for the role. Please be aware that if you complete the tests and you are not eligible your application will not be processed any further. If you need support in undertaking the tests, please email us at [insert email address].

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.



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