BMW Group Customer Experience Placement

3 weeks ago

Farnborough, Hampshire, United Kingdom BMW Group Full time
Customer Experience Placement Opportunity

We are seeking a highly motivated and detail-oriented individual to join our Customer Experience team as a placement student. As a member of our team, you will have the opportunity to work alongside our experienced professionals and contribute to the delivery of exceptional customer experiences across the BMW Group.

Key Responsibilities:
  • Active participation in the management and ongoing development of our loyalty offers.
  • Ensuring the Retailer HUB – our communications portal is up to date across the business areas, supporting departments with new content, imagery, links to enhance the Retailer Self-serve experience.
  • Carrying out detailed analysis of Customer Survey responses within the BMW Group Customer Insight Programme.
  • Conduct root cause analysis, utilising Customer Survey and Complaints data (as well as wider sources of data) to identify, and progress areas for improvement through to implementation via business and IT forums.
Requirements:
  • Studying towards a Bachelor's degree - preferably in Business or other relevant field, on target for a minimum of a 2:2.
  • Confident user of Microsoft Office suite such as Excel, Word, and PowerPoint.
  • Strong written and verbal communication skills.
  • Proactive, self-starter having the ability to use your initiative and manage your own projects/workload autonomously.
What We Offer:
  • A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract)and an attractive pension scheme.
  • Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
  • Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

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