BMW Group Financial Services Placement
4 weeks ago
We are seeking a highly motivated and detail-oriented individual to join our team at BMW Group Financial Services as a Customer Experience Specialist. In this role, you will have the opportunity to work alongside our teams that focus on delivering exceptional customer experiences.
About the RoleAs a Customer Experience Specialist, you will be responsible for supporting the Customer Success team in delivering exceptional customer retention across BMW, MINI, and BMW Motorrad. You will work closely with the Sales and Marketing area to support national loyalty activities and campaigns to increase customer retention.
Key Responsibilities- Active participation in the management and ongoing development of our loyalty offers.
- Ensuring the Retailer HUB is up to date across the business areas, supporting departments with new content, imagery, and links to enhance the Retailer Self-serve experience.
- Carrying out detailed analysis of customer survey responses within the BMW Group Customer Insight Programme.
- Conducting root cause analysis, utilizing customer survey and complaints data to identify and progress areas for improvement through to implementation via business and IT forums.
- Preparing monthly customer insight reporting and commentary, appropriate for audience.
- Studying towards a Bachelor's degree in a relevant field, on target for a minimum of a 2:2.
- Confident user of Microsoft Office suite, including Excel, Word, and PowerPoint.
- Strong written and verbal communication skills.
- Proactive, self-starter with the ability to use your initiative and manage your own projects/workload autonomously.
- Data analysis skills.
- Confidence to challenge the status quo and put forward suggestions for improvement.
- A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract), and an attractive pension scheme.
- Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
- Exciting additional benefits, including a subsidised on-site restaurant and access to our Advantages scheme, which gives you a range of offers and discounts.
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, please apply for this exciting opportunity. The next stages of the recruiting process may include online testing, video interview, and a face-to-face, telephone, or virtual interview with the hiring manager.
Please note that we operate rolling recruitment, and we may close the application window earlier than identified if sufficient applications are received. To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement. You must be able to provide proof of your legal right to work in the UK.
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