Operations Support Specialist
2 days ago
We are seeking a skilled Customer Services Administrator to join our team in Hartlepool, Durham.
The ideal candidate will have excellent communication skills and be able to provide exceptional customer service.
Responsibilities:- Manage customer orders and resolve any issues that may arise
- Communicate with clients and keep them informed about the status and progress of their orders
- Handle all order amendments and communicate status to all parties involved
- Work with Planning & Sales to determine inventory management plans for customers
- Respond and assist on all supply chain related issues
- Manage customer complaints and liaise with Sales Managers to bring the complaint to a close
- Company pension - secure contributions toward retirement
- 5% annual bonus, dependent on company performance
- Enhanced sick pay - support during illness and recovery
- Salary: £26,000 per year
- Bupa healthcare from day one - immediate access to quality healthcare
- Pay 1% pension enrolment - matched contributions for retirement planning
- Death in service - 4x annual salary, providing peace of mind for you and your family
- 25 days holiday plus bank holidays - supporting work-life balance
- Progression opportunities
- Flexible working hours - allowing adaptability around personal and family needs
- Cycle to work scheme - promoting health and sustainability
- Enhanced maternity leave - 12 weeks at full pay
- Health & wellbeing programme - resources and support for mental and physical health
- On-site parking - convenient access to work facilities
- Private medical insurance - comprehensive health coverage from day one
- Referral programme - incentives for successful candidate referrals
This is an exciting opportunity for someone looking to develop their skills and advance their career in customer services.
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