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Sales and Customer Service Representative

2 months ago

Swansea, City and County of Swansea, United Kingdom Amplifon Full time

Role Overview

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Swansea. As a key member of our high street branch, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities

  • Manage the diary to optimize sales and service appointments, ensuring a seamless customer experience.
  • Regularly review customer databases to identify opportunities for growth and improve clinic performance.
  • Personalize welcome calls to maximize attendance and drive revenue.
  • Play an active role in generating revenue by scheduling appointments and promoting add-on products.
  • Build strong relationships with customers to offer tailored solutions and promotions.
  • Maintain a visually appealing store environment, adhering to Amplifon guidelines and standards.
  • Manage stock levels to ensure optimal product availability.

Requirements

  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Basic computer literacy, including knowledge of Outlook, Teams, and OneDrive.
  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • A proactive mindset, with a willingness to adapt to change and prioritize tasks effectively.
  • Strong organizational skills, with the ability to plan and manage workload.
  • Commitment to Amplifon's vision and values.

What We Offer

As a Sales and Customer Service Advisor at Amplifon, you will have the opportunity to develop your skills and knowledge, with a focus on customer-centric sales and service. You will be part of a dynamic team, working in a fast-paced environment with a global reach. We offer a competitive salary, plus variable commission scheme, and a range of benefits to support your career growth and well-being.