Senior Implementation Manager

4 days ago


Bracknell, Bracknell Forest, United Kingdom Allegis Global Solutions Full time
About the Role

We are seeking a highly skilled and experienced Senior Implementation Manager to join our team at Allegis Global Solutions. This critical role will be the face of our company to our clients and partners on active projects, and will be responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system.

Job Summary

The Senior Implementation Manager will be responsible for managing multiple resources within the project management and process consulting sub-teams, driving key decisions, and ensuring a best-in-class solution is delivered on time and within budget. This individual will also oversee the activities of all implementation project team members, manage client relationships, and maintain primary project artifacts.

Key Responsibilities
  • Manage client relationships throughout the implementation life cycle, acting as key project contact to assure accurate and consistent communication
  • Manage multiple resources within the project management and process consulting sub-teams
  • Drive key decisions and ensure a best-in-class solution is delivered on time and within budget
  • Oversee the activities of all implementation project team members
  • Maintain primary project artifacts, including project plans, scope documents, and status reports
  • Monitor project milestones and critical dates to identify potential jeopardy of project schedule
  • Support project staff by facilitating project logistics, such as meetings and conference calls
  • Assure that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
  • Hold accountable all implementation project team members to their project deliverables
  • Identify project risk and issue areas, and escalate within the company as appropriate
  • Support business development initiatives as implementation SME
  • Mentor and/or train new implementation team members
Qualifications
  • Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget
  • Proficient with a variety of MSP solution concepts, practices, and procedures
  • Ability to summarize complex technical and functional information clearly and articulately to all levels and audiences
  • Expert ability to complete a variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
  • Excellent consulting, negotiating, communicating, consensus building, presentation, and facilitation skills
  • Demonstrated experience in working on fast-paced, highly visible projects or teams
  • Expert with MS Office products, including Word, Excel, Visio, PowerPoint, etc.
  • Expert in creating and maintaining project plans via MS Project Schedule
  • Ability to work independently and take initiative to self-learn
  • Strong client-facing and business skills – role is more focused on delivery of business solutions than technical project management
Experience & Education
  • Prior project management experience, preferably on software or operational projects within highly complex organizations/customers
  • Prior MSP or RPO and/or VMS or ATS experience
  • Prior implementation or process efficiency experience preferred
  • Demonstrated experience managing direct reports
  • Bachelor's Degree or equivalent experience
  • Project Management Professional (PMP) preferred or other project management certification


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