Shop Manager

2 days ago

Kingston upon Thames, Greater London, United Kingdom Cameron Clarke Associates Full time

Job Summary:

Cameron Clarke Associates is seeking a highly skilled and experienced Shop Manager to join our team. As a Shop Manager, you will be responsible for managing all aspects of our retail operations, including sales, customer service, and team management.

Key Responsibilities:

  • Manage Sales and Revenue: Meet sales targets, increase sales and profit for the shop, and actively recruit, line manage and support shop volunteers to maximise sales and revenue for participating charities.
  • Team Management: Communicate and work effectively with other shop managers to ensure day-to-day operations are met, and identify volunteer recruitment needs, action recruitment campaigns in discussion with Regional Manager.
  • Customer Service: Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes, and respond to changing consumer and partner needs to maximise all opportunities.
  • Operations Management: Manage the set-up processes of the shop, including the processing of deliveries and reporting of discrepancies, and manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock.
  • Marketing and Promotion: Support the marketing team with activities to raise the profile of the shop and organisation in the local community, and identify opportunities to increase sales and revenue.

Requirements:

  • Experience: Experience across customer-facing environments, experience of working under own initiative within an established commercial framework, and experience of managing teams and leading projects.
  • Skills: Excellent communication and interpersonal skills, ability to work effectively in a team, and ability to adapt to changing circumstances.
  • Education: Relevant qualifications in business, retail, or a related field.

What We Offer:

Cameron Clarke Associates offers a competitive salary and benefits package, as well as opportunities for professional development and growth.

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