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Coffee Shop Operations Supervisor

3 months ago

Kingston upon Thames, Greater London, United Kingdom ISS Facility Services UK Full time
Position Overview

Coffee Shop Operations Supervisor

Location: United Kingdom

Hours of Work: 37.5

Contract Type: Permanent

We are seeking a dedicated Coffee Shop Operations Supervisor to oversee the daily management of our coffee establishment, ensuring that every patron enjoys an exceptional coffee experience.

Role Responsibilities

As the Coffee Shop Operations Supervisor, you will be responsible for maintaining compliance with all health and safety regulations within the establishment, ensuring the well-being of customers, team members, and visitors, while staying informed about relevant legislation and business protocols.

Your leadership will be crucial in instilling the company's culture within the team, inspiring staff to provide outstanding customer service and uphold high standards of product quality and shop presentation.

You will manage daily operations, which include inventory oversight, staff scheduling, and ensuring adherence to health and safety regulations.

If you have a passion for coffee, a commitment to delivering exceptional customer experiences, and thrive in a role where you can motivate and influence others, we encourage you to consider this opportunity.

Key Duties

  • Assume full responsibility for the performance and success of the coffee shop
  • Guide the team in all aspects of providing an unparalleled coffee experience to every customer
  • Ensure that the shop is opened, closed, and operated in accordance with all company standards, policies, and procedures
  • Manage stock and ordering systems for food and beverages, ensuring a consistent supply while achieving budgeted margins
  • Analyze and respond to financial and performance data to optimize the shop's efficiency and profitability
  • Maintain effective labor control
  • Conduct regular team meetings to share key information and implement new initiatives effectively

Qualifications and Skills

  • Proven management experience
  • Experience in a customer-facing or hospitality environment
  • Ability to manage budgets, including labor and key controllable costs
  • Exemplary professional conduct
  • Passionate about delivering excellent customer service
  • Strong communication skills with effective delegation abilities
  • Accountable for results
  • Aim to exceed performance targets
  • Strong planning and organizational skills
  • Effective coaching skills with an inclusive approach

About ISS Facility Services UK

ISS is a leading workplace and facility management organization, dedicated to enhancing the user experience by connecting people and places. We collaborate closely with our clients to understand their needs and deliver tailored solutions.

Through a unique blend of intelligent solutions, high standards, and a dedicated workforce, we assist our clients in achieving their objectives, whether in healthcare, business innovation, or transportation. ISS is committed to ethical business practices and corporate responsibility, with a strong focus on people.

We offer a dynamic and rewarding career in an organization that values its employees. At ISS, everyone has the opportunity to grow, develop, and make a meaningful impact.

ISS is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences. Our commitment to inclusivity and diversity fosters a creative, productive, and enjoyable workplace.