Front Office Ambassador

2 days ago

London, Greater London, United Kingdom Royal Lancaster London Hotel Full time
Royal Lancaster London Hotel - Permanent Night Receptionist Role

We are currently seeking a dedicated and passionate Night Receptionist (Night Guest Service Agent) to join our Front Office team on a permanent basis.

About the Role

This is an exciting opportunity for someone who wants to deliver memorable moments and five-star service to our guests and each other. As a Night Receptionist (Night Guest Service Agent), you will be the face of the hotel, fostering a welcoming environment at the Front Office and consistently delivering exceptional hospitality to internal and external customers.

Main Responsibilities
  • Foster an environment at the Front Office where hospitality is delivered consistently for internal and external customers.
  • Complete the relevant Night Auditor tasks as laid down by departmental standards.
  • Receive customer complaints and ensure complete satisfaction through appropriate service recovery with a view to obtaining future loyalty.
  • Keep fully informed of forecasted business levels and support the Assistant Night Manager and Night Manager accordingly.
  • Monitor and control rooms inventory to ensure overbooking levels are maximized.
  • Assist in other areas of Front of House and other departments as required.
Requirements

The ideal candidate will possess excellent communication skills, a strong passion for delivering exceptional customer service, and the ability to work effectively in a fast-paced environment. You will be required to work 40 hours per week on a shift rota.

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of £24,960 + service charge.
  • Pension scheme with company contributions.
  • 50% discount in all our restaurants and Spa's across our properties.
  • Team member and Friends & Family rates across our properties.
  • Complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • Interest free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Complimentary laundry.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to the business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.
Why Join Us?

We pride ourselves on being a happy and fun environment where everyone brings positive energy to support our unique culture. We strive to build a community of diverse backgrounds and life experiences where we care about careers and not just jobs. If you're looking for a rewarding career with opportunities for growth and development, apply now

Important Information

All applicants must be legally eligible to work in the UK.

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