Customer Loyalty Specialist
2 days ago
This exciting opportunity has arisen for an experienced Sales Lead to join our Partner Business Sales function at Daisy Communications Limited. The successful candidate will be responsible for managing our customer relationships, maintaining revenue, and growing our product set.
Key Responsibilities- Manage the inactive business partner base to maintain revenues and grow the customers' product set.
- Communicate with and update BP and Business Development Managers on accounts to improve our ability to service and retain customers.
- Be responsible for managing active and non-active partner lists, feeding back to BP managers with observations.
- Perform inbound and outbound call activity to establish suitable resolutions for both the customer and the business/Partner in a timely manner.
- Identify opportunities to maximise growth and revenue through cross-selling opportunities, referring where appropriate, to specialist sales teams.
The ideal candidate will have:
- Proven experience in achieving sales targets in the telecommunications industry.
- Excellent communication and negotiation skills, with a strong focus on building long-term relationships with customers.
- Ability to work in a fast-paced environment within the service industry.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
Daisy Communications Limited is a leading provider of telecommunications services, offering a range of innovative solutions to businesses across the UK. We pride ourselves on our commitment to delivering exceptional customer service and support, while driving growth and innovation within our organisation.
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