Customer Service Representative

3 days ago

Dover, Kent, United Kingdom DP World Australia Full time
About the Role

P&O Ferries, part of the DP World family, is seeking an English-speaking Customer Service Advisor to join our team in Dover. As a market leader in ferry travel, we offer a unique opportunity to take your career in any direction.

Key Responsibilities
  • Liaise with customers, handling calls, making bookings, and responding to emails and webchat.
  • Work in a fast-paced contact centre environment, providing excellent customer service and support.
  • Be flexible with working weekends, evenings, and public holidays.
What We Offer

We want you to bring your whole self to work and be part of a diverse and inclusive team. As a Customer Service Advisor, you will have the opportunity to:

  • Develop your customer service skills and knowledge of our products and services.
  • Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
  • Be part of a company that values diversity, equity, and inclusion.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A positive and confident outlook, with a passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment and adapt to changing situations.
About Us

P&O Ferries is a household name with a rich heritage in ferry services. We operate across the English Channel, North Sea, and Irish Sea, employing almost 2000 people. As part of the DP World family, we are a world-leading enabler of global trade.

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