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Customer Service Representative

2 months ago

Dover, Kent, United Kingdom DP World Australia Full time
About the Role

P&O Ferries, part of the DP World family, is seeking an English-speaking Customer Service Advisor to join our team in Dover. As a market leader in ferry travel, we offer a unique opportunity to take your career in any direction.

Key Responsibilities
  • Liaise with customers, handling calls, making bookings, and responding to emails and webchat.
  • Work in a fast-paced contact centre environment, providing excellent customer service and support.
  • Be flexible with working weekends, evenings, and public holidays.
What We Offer

We want you to bring your whole self to work and be part of a diverse and inclusive team. As a Customer Service Advisor, you will have the opportunity to:

  • Develop your customer service skills and knowledge of our products and services.
  • Work in a dynamic and supportive team environment.
  • Contribute to the success of our business and help us connect the world.
Requirements

To be successful in this role, you will need:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and be flexible with working hours.
  • Basic computer skills and knowledge of customer service software.
Why Work for Us?

We are a company that values diversity, inclusion, and authenticity. We believe that our employees are our greatest asset and we want to help you grow and develop your career. Join us and be part of a team that is passionate about connecting the world and making a difference.