Customer Service Representative

5 days ago

Dover, Kent, United Kingdom New Appointment Group Full time

Customer Service Role Overview

We are seeking a skilled Customer Service Advisor to join our team at New Appointments Group. As a key member of our department, you will play a vital role in handling customer complaints and providing exceptional service.

Responsibilities:

* Respond to customer complaints via email, providing timely and effective resolutions while maintaining a professional tone
* Investigate complaints thoroughly, ensuring a thorough understanding of customer requirements
* Provide empathetic customer service, actively listening to customers and offering advice and guidance
* Log complaints on our company system, ensuring accurate and up-to-date records
* Send customer correspondence, maintaining a high level of professionalism

Requirements:

* Excellent communication and interpersonal skills, with the ability to work with customers from diverse backgrounds
* Strong English writing and grammar skills, with the ability to produce clear and concise correspondence
* Ability to work under pressure, remaining calm and focused in challenging situations
* Resilience and adaptability, with a willingness to learn and grow in a fast-paced environment
* Previous experience in customer resolution management is highly desirable

About New Appointments Group

New Appointments Group is a leading business that has been expertly matching employers and job seekers since 1975. We are committed to diversity, equality, and opportunity for all. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.

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