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Customer Service Representative

2 months ago

Dover, Kent, United Kingdom New Appointment Group Full time

**Join New Appointment Group as a Customer Service Advisor**

**About the Role**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our department, you will play a vital role in handling customer complaints and ensuring that our customers receive the highest level of service.

**Key Responsibilities**

  • Handle customer complaints in a professional and courteous manner
  • Work closely with our team to resolve customer issues and concerns
  • Ensure that all customer complaints are handled effectively and within set time-frames
  • Develop and maintain a thorough understanding of our company policies and procedures
  • Stay up-to-date with regulatory guidelines and industry developments

**What You'll Need**

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High level of customer service skills

**What We Offer**

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading business in the industry