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Customer Service Representative

2 months ago

Dover, Kent, United Kingdom DP World Australia Full time

P&O Ferries, a leading global trade enabler and part of the DP World family, is seeking a skilled Customer Service Advisor to join their team in a dynamic role.

As a Customer Service Advisor, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Liaise with customers to understand their needs and provide tailored solutions
  • Respond to customer inquiries and resolve issues via phone, email, and webchat
  • Make bookings and process customer transactions
  • Work collaboratively with internal teams to ensure seamless customer experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Flexibility to work weekends, evenings, and public holidays

P&O Ferries values diversity and inclusivity in the workplace and is committed to creating a welcoming environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.