Customer Service Representative

2 months ago


Dover, Kent, United Kingdom DP World Australia Full time

P&O Ferries, a leading global trade enabler and part of the DP World family, is seeking a skilled Customer Service Advisor to join their team in a dynamic role.

As a Customer Service Advisor, you will be the face of the company, providing exceptional customer experiences and resolving queries in a timely and professional manner.

Key Responsibilities:

  • Liaise with customers to understand their needs and provide tailored solutions
  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Make bookings and manage customer interactions across various channels
  • Work collaboratively with internal teams to ensure seamless customer experiences

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Flexibility to work weekends, evenings, and public holidays

P&O Ferries values diversity and inclusivity, and welcomes applications from individuals who share these values. As a Customer Service Advisor, you will have the opportunity to work with a talented team and contribute to the company's mission to connect the world.



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