Salesforce Business Application Manager

4 weeks ago


London, Greater London, United Kingdom TECHOHANA Full time £35,000
Salesforce Business Application Manager

TECHOHANA is seeking an experienced Salesforce Business Application Manager to lead the strategy, management, and optimization of its Salesforce platform. This role is critical to ensuring that the Salesforce ecosystem supports the organization's mission, fundraising, donor management, and volunteer coordination.

Key Responsibilities:
  • Oversee the administration and maintenance of the Salesforce platform, ensuring reliability, scalability, and security.
  • Manage configurations and customizations, including data models, page layouts, workflows, and integrations with third-party applications.
  • Ensure data integrity and compliance with nonprofit standards and regulations.
  • Collaborate with internal teams to understand organizational needs and design solutions within Salesforce to meet those needs.
  • Optimize business processes through automation using Salesforce tools like Flows, Process Builder, and Workflow Rules.
  • Lead a team of Salesforce administrators, developers, and analysts, guiding them to deliver high-quality solutions and support.
  • Develop and maintain relationships with external partners, consultants, and Salesforce to stay updated on best practices and new features.
Requirements:
  • ~5+ years of experience in Salesforce administration and/or development, with at least 2 years in a nonprofit environment.
  • ~ Expertise in the Nonprofit Success Pack (NPSP) and other Salesforce tools for nonprofits.
  • ~ Proven experience leading Salesforce projects, managing system improvements, and overseeing integrations with third-party applications.
  • ~ Strong understanding of nonprofit business processes, including fundraising, donor relations, and volunteer management.
  • ~ Experience managing and mentoring a team of Salesforce professionals.
  • ~ Excellent project management skills with a track record of delivering Salesforce solutions on time and within budget.


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